Daniel Romeyn

About Me

As a Senior UX Specialist and an Innovative UX Specialist, Conversational & AI Agent Design Leader, I am passionate about transforming user interactions and crafting intuitive digital experiences that truly delight users and drive business goals.

With a strong background in leading conversational and experience design, I thrive on solving complex problems and translating user needs into intuitive, engaging, and highly reliable solutions. My approach is deeply user-focused, driven by empathy and a comprehensive understanding of human behavior.

My core expertise includes:

User Experience (UX) Design: User Research, Wireframing, Prototyping, Usability Testing, UX Writing.
AI & Conversational Design: Specializing in AI Design and Conversational Design.
Tools & Methodologies: Proficient in Figma, Adobe XD, Miro, Storytelling, and Workshop Facilitation.

I am always open to new opportunities and collaborations where I can leverage my skills to create impactful digital products.

Career

Xfinity

Throughout my career, I've had the privilege of contributing to the innovative landscape of Xfinity, focusing on enhancing customer experiences through thoughtful UX and conversational design.

My work often involves close collaboration with leading brands to deliver exceptional digital experiences and innovative AI solutions.

Featured Case Study

Horadric AI: The 48-Hour Pivot

How I used real-time analytics to diagnose an 80% bounce rate and re-engineered the onboarding flow to drive product-led growth.

The Challenge

Upon soft-launching "Horadric AI" (a Gemini-powered loot analyzer), I drove 280+ users in 24 hours. However, analytics revealed a critical friction point: users were hitting the "API Key" login wall and bouncing in < 3 seconds.

The Strategy

Removed the Gate: Implemented a "Golden Path" Demo Mode allowing users to experience value instantly without authentication.
Context-Aware Logic: Upgraded the LLM prompt to detect "Cross-Class" utility (e.g., identifying items valuable for trading even if unusable by the player).
Tech Stack Pivot: Migrated from OpenAI to Gemini 2.5 Flash to eliminate server costs while increasing speed.

48 HrsTimeline

Gemini 2.5New Engine

-80%Friction

Try the Live Demo

Before: The Wall

After: Instant Value

My Work

Concept: Horadric – AI Build Companion

Role: Lead Product Designer & AI Strategist

A multi-modal AI agent concept for ARPG gamers that uses computer vision to analyze inventory screenshots and provide mathematically optimized build recommendations.

#MultiModalAI #ComputerVision #GamingUX #Concept

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Concept: Fairway – The AI Golf Concierge

Role: Lead Product Designer & Conversational Strategist

Designed a multi-modal AI agent concept for a local golf course to automate tee-time bookings and real-time course status updates.

#ConversationalAI #Concept #UXStrategy

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Xfinity Device Lights

Role: Experience and Conversational Designer

Designed an intuitive conversational flow to clarify the meaning of Xfinity device light colors and sequences for customers.

#ConversationalAI #UserFlow #ProblemSolving

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Xfinity Inclement Weather Alerts

Role: Lead Message Experience Designer

Led the design of a new messaging experience for Xfinity customers, alerting them to inclement weather when a smart window or door was open.

#UXDesign #Messaging #IoT

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Single-Home Network Impairment Experience

Role: UX Designer - Creation, Testing & Scaling

Assisted in the creation, rigorous testing, and successful scaling of the first single-home network impairment experience leveraging telemetry data.

#NetworkMonitoring #CustomerExperience #Telemetry

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Xfinity On Campus

Role: UX Designer, Conversational Designer

Designed a comprehensive digital solution for students, faculty, and IT to troubleshoot services and find account answers.

#UXDesign #ConversationalAI #SelfService

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Freelance Services

I help businesses improve reliability and user engagement through expert design.

Conversational AI Design

Designing chatbots and voice agents that actually feel human. I handle personality design, flow mapping, and scriptwriting to ensure your AI solves problems instead of creating them.

UX Audits & Strategy

Expert review of your existing product to identify usability gaps and reliability issues. I provide actionable reports to improve customer retention and reduce support calls.

Prototyping & Wireframing

Turning loose ideas into high-fidelity prototypes. From rapid wireframes to polished Figma mockups, I help you visualize and validate your product before you write a single line of code.

Start a Project

Innovative UX Specialist | Conversational & AI Agent Design Leader | Transforming User Interactions

About Me

Career

Horadric AI: The 48-Hour Pivot

The Challenge

The Strategy

My Work

Concept: Horadric – AI Build Companion

Concept: Fairway – The AI Golf Concierge

Xfinity Device Lights

Xfinity Inclement Weather Alerts

Single-Home Network Impairment Experience

Xfinity On Campus

Freelance Services

Conversational AI Design

UX Audits & Strategy

Prototyping & Wireframing

Ready to Build Something Great? 🚀