Passionate about crafting intuitive digital experiences that delight users and drive business goals.
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As a Senior UX Specialist and an Innovative UX Specialist, Conversational & AI Agent Design Leader, I am passionate about transforming user interactions and crafting intuitive digital experiences that truly delight users and drive business goals.
With a strong background in leading conversational and experience design, I thrive on solving complex problems and translating user needs into intuitive, engaging, and highly reliable solutions. My approach is deeply user-focused, driven by empathy and a comprehensive understanding of human behavior. I believe in continuous learning and staying ahead of industry trends to deliver cutting-edge solutions, particularly in the evolving landscape of AI agent development.
My core expertise includes:
I am always open to new opportunities and collaborations where I can leverage my skills to create impactful digital products. Feel free to connect with me to explore how I can contribute to your team's success in transforming user interactions.
Xfinity
Throughout my career, I've had the privilege of contributing to the innovative landscape of Xfinity, focusing on enhancing customer experiences through thoughtful UX and conversational design.
My work often involves close collaboration with leading brands to deliver exceptional digital experiences and innovative AI solutions.
Role: Experience and Conversational Designer, Developer
Designed an intuitive conversational flow to clarify the meaning of Xfinity device light colors and sequences for customers.
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Role: Lead Message Experience Designer & Internal Trial Lead
Led the design of a new messaging experience for Xfinity customers, alerting them to inclement weather when a smart window or door was open. Played a vital role in establishing and executing an internal employee trial to gather crucial feedback, validating that the concept was well-received by users.
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Role: UX Designer - Creation, Testing & Scaling
Assisted in the creation, rigorous testing, and successful scaling of the first single-home network impairment experience. This critical messaging system leverages customer telemetry data to proactively identify individuals needing technician appointments to resolve signal issues impacting their internet gateway connection.
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Role: UX Designer, Conversational Designer
Designed a comprehensive digital solution for students, faculty, and IT to troubleshoot services and find account answers, guiding users to self-service or an agent chat.
View ProjectI'm always open to new opportunities and collaborations. Feel free to connect!
Email: dan.romeyn@gmail.com
LinkedIn: linkedin.com/in/daniel-romeyn